Cartagena Plaza

Spacious rooms and spacious beds, everything was very clean. Staff was friendly, except at the reception.

The hotel is mainly focused on all-inclusive guests. If you're not, then you can hardly get something to eat. That is a pity.

Our room was on the 9th floor and we had a great view of the beach from our toom.

The hotel is very poorly managed. When we arrived at the hotel, the front desk was mobed with people. We didn't know where the line began or even if there was a line. It took almost an hour to register at the front desk. I told one of the employees that I thought the hotel was poorly managed.

mostly hotel staff was helpful.

breakfast was awful. I never expected that kind of breakfast from a 4 star hotel

The hotel staff was very friendly. A bit slow at check-in, but it was worth the wait since my room had good a/c, great shower with hot water, and a safe. Very pleasant cleaning staff. Good breakfast buffet (included in stay), even though it was mostly the same everyday, but worth it. Scrambled eggs (plain or with cheese and or ham), they also cook the eggs at your request, and plenty of fruits to choose from. The coffee was really good. Did not try lunch or dinner. The pool area in the 18th floor was ok. There was always a dj playing music or something else going on in the evenings at the pool to keep you entertained. The bar in the 2nd floor had 2 for 1 drinks during 2 hours in the evening (not bad). Security (police) was always at the entrance. Overall, had a very pleasant stay. By the way, watch out for the "peddlers", they are everywhere, even at the beach area, trying to sell you just about everything you can think off, including food.

The only thing I did not like about staying here was that as soon as you walk out the front door all the "peddlers" are on you like flies and they keep bothering you all the time, even at the beach.

room was clean and big, good breakfeast, near the beach, staff, the view

The hotel was clean and the food was good:)

The staff was a bit inefficient, on multiple times they where talking among themsleves when there were customers at the desk and the design of the hotel was a bit stuck in the 90'S. But nothing major.

The Hotel is accross the street from the beach. Nice view from the room. Nice pool on the top floor. Pretty good breakfast. Very couteous bell boys. Helpful front desk staff.

The a/c in the rooms. No HOT water at times. A bit of a musty smell in the rooms, and outdated furniture.

The location is perfect. Beach is directly across street, a quick walk or taxi to anywhere you want to go.

A/C seemed to struggle, though it was hotter than hades outside, so not a major issue.

very friendly staff and service

decor of the room needs refreshing - furniture, smell (light but present, moldy)

Excellent securty

Hot water was dark brown. I couldn't give the 4 month old baby a bath. Had to buy bottled water for her. No babysitters were allowed in the room. Not family orientated. Bueet lunc was not worth the money. Rice, bread and some sort of meat. Beach chairs are limited. We had to pay for chairs as the few they have were taken. To many harassing beach vendors.

Good facilities for the price we paid. Near to the beach, which is why we went there; also close to lots of good restaurants. The breakfast is also very comprehensive, good on quantity.

I wanted to pay in cash and asked the staff how much the cost would be in local currency. I then made sure I had enough local currency to pay. On check out I was told that the hotel had already charged my credit card even before I had talked to the staff who either did not know or did not mention it to me. I was then left with a large amount of local currency which I had to change back into dollars. This was very annoying and costly.

For me this hotel is really cheap, it looks old and notcharming at all, staff is slow not friendly and you have to pay before to stay!!!!!!!!!!! I booked 5 nights but I escape the second day to the hilton, and after I visited the historic center I understand now why it s better to book an hotel with swimming pool in the historic centerr thsn to book close to the beach. The historic center is beautifull and there is nice restaurants, if you re staying close to cartagena plaza hotels restaurants streets and shopping are uggly. Cartagena plaza received 4 stars 30 years ago!!!!!!!!!!!!!!!!!! Mow it s 1 star!!!!!!!!!!!

Directly on the Beach!! Good location for the beach area, 5/6 minutes away from the historical centre

location

service staff,except in food area

Free towls for beach & pool, food average, spacious room for a fair price